FAQs
My Art:
Q: Do you take commissions?
A: Yes! If I accept a commission, I will give a realistic price and estimated timeframe for completion. The price will include shipping, since I won't create a shipping label until the item is ready to ship. I would create an item listing for you to purchase for your commission, so that your order can sail through the checkout process smoothly. You would also receive updates on any changes to your order status (i.e. in production, product finished, shipping and tracking information, etc).
Q: What materials do you use?
A: Dried plants and twigs, dried lichen, resin, wood, metal alloys, wax, clay, photo paper, linen paper, linen, tweed, acrylic, PLE plastic, and natural minerals.
Q: What scale are the products?
A: Miniatures can range in scale from 1:6 to 1:12. Scale is mentioned in product pages, and each product has images that shows the item next to a metric ruler. For circumstances of smaller individual products, I have included
Shipping:
Q: Where do you ship from and where do you ship to?
A: My studio is in Olympia, Washington, USA. I can ship to basically anywhere that UPS and USPS will allow packages to be sent.
Q: How long does an order usually take to ship once it has been placed?
A: I fulfill orders within 1-3 days of being placed and shipping times vary by carrier and destination.
Q: What carriers do you ship with?
A: USPS and UPS. I have chosen not to use some carriers, because I want to guarantee better service, handling, and delivery for my customers.
Q: What if my item is damaged during shipping?
A: You will be sent a return label and a replacement and its tracking information will be sent once the tracking shows that the carrier has received the return. Please send me a photo of the packaging (inside and out) and the item, so I can file a claim with the carrier.
Returns and Refunds:
Q: Who pays for return shipping?
A: Returns for replacements and all replacements themselves are shipped for free. Returns that are not related to replacements are paid for by the customer.
Q: Do you accept returns?
A: Yes! Items still in new condition can be shipped back in the original packing for up to 30 days. I will send you a return label after you fill out the return form. You'll need to ship it back in the packaging it was originally shipped in. After the tracking for the return shows that it was scanned by the carrier, a refund for the price of the product (plus any taxes paid on said product) will be issued, minus the cost of the return shipping.
Q: What if I want to return something and do not have the original packaging?
A: A restocking fee of $5 would be charged. I will send you a return label after you fill out the return form. The item would need to be packed well with your own packaging for return shipping, to ensure the item stays in new condition when it arrives back to my studio. After the tracking for the return shows that it was scanned by the carrier, a refund for the price of the product (plus any taxes paid on said product) will be issued, minus the $5 restocking fee and return shipping.
Payment Methods:
Q: Is my payment information safe? How is it stored?
A: My website is setup through Shopify, and payments are processed through their Shop Pay. This that only Shopify has access to your payment information.
Q: What payment methods does Shop Pay accept?
A: Shop Pay accepts many types of payment methods, including Visa, Mastercard, American Express, and Apple Pay.
Q: Do you accept payments outside of Shop Pay?
A: Unfortunately, I do not accept payments outside of Shop Pay. All orders are processed through Shopify for my and my customers' protection and peace of mind. Thank you for your understanding.